Last updated: May 5, 2026

This Shipping Policy describes how KLOWLA prepares, packages, and ships orders. Please read carefully before placing an order.

1. Where KLOWLA ships

KLOWLA ships across the United States, including Alaska, Hawaii, and U.S. territories where allowed by carrier service.

International availability is limited. If your country is not listed at checkout, KLOWLA does not currently ship there. Contact info@klowla.com to ask about an exception.

2. Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before the daily cutoff (noon U.S. Pacific) typically ship the same business day. Orders placed after the cutoff or over the weekend ship on the next business day.

During high-volume periods or seasonal closures, processing time may extend by one to two business days. Any extended timelines will be communicated by email.

3. Shipping methods and timelines

KLOWLA ships via insured, tracked carriers. Standard domestic delivery is typically 3–5 business days after dispatch. Expedited options are available at checkout where supported by the carrier.

Delivery timelines reflect the carrier’s published service standard and do not include processing time. KLOWLA does not guarantee carrier transit times. Weather, regional disruptions, and carrier delays are outside KLOWLA’s control.

4. Shipping rates

Shipping rates are calculated at checkout based on destination, package weight, and selected service. Promotional shipping offers, when active, are displayed at checkout.

5. Packaging

KLOWLA ships compounds in liquid format inside protective, lab-grade packaging. Each vial is labeled with the compound name, vial strength, and lot number. The lot number on the vial matches the batch-specific Certificate of Analysis filed for that batch.

Packages do not display product names or compound information on the exterior label.

6. Tracking

Once your order is dispatched, a tracking number is sent to the email used at checkout. Tracking can be slow to update for the first 24 hours after dispatch — this is normal and reflects the carrier’s scan timeline, not the shipment status.

7. Address accuracy

Please review your shipping address carefully at checkout. KLOWLA is not responsible for delays, misdeliveries, or returned packages caused by incorrect or incomplete addresses provided by the buyer. Re-shipment of returned packages will incur an additional shipping charge.

8. Lost, stolen, or undelivered packages

If a tracked shipment is marked as delivered but you have not received it, contact info@klowla.com within 7 days. KLOWLA will work with the carrier on a delivery investigation. Resolution depends on the carrier’s investigation outcome and any applicable shipping insurance.

9. Damaged shipments

If a vial arrives broken, cracked, or with a compromised seal, do not discard the packaging. Contact info@klowla.com within 7 days with photos of the damage, the packaging, and the shipping label. See the Refund Policy for resolution details.

10. Customs and duties (international)

For international orders where KLOWLA does ship, the buyer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. KLOWLA is not able to predict or pre-pay these charges.

11. Contact

Questions about shipping, tracking, or carriers? Reach the KLOWLA team at info@klowla.com or through the contact page.